Card Printer Servicing and Repair

Servicing and Repair Prices

In the unlikely event of your Javelin, Zebra, Eltron or CIM card printer failing in service and outside its warranty period, we're happy to inspect it and to subsequently repair it. Often, we find they just need a thorough clean to bring them back to top performance.

Javelin Inspection

An inspection fee is charged to assess the work required to repair the printer and to prepare a repair quotation. The inspection fee must be acknowledged before any work can begin.

We email you the repair quotation. You must confirm acceptance of the charges and issue a purchase order before any repair work can begin. If after one month the work is not ordered, we'll return the printer.

Javelin Clean and Service

The clean and service includes the following items:

Replace any worn belts and rollers
Replace ribbon reflector if damaged
Check that the card feeder motor assembly is secured
Thoroughly clean the card transport path (tracks and platen rollers)
Clean and test the magnetic head and rollers (if encoder fitted)
Check and adjust all sensors
Test all motors
Check all belts for correct tension and either adjust or replace as necessary
Check the pressure roller for correct tension and adjust if necessary
Check and adjust the input gate
Realign the print head, peel-bar, angle and bias where necessary
Upgrade firmware to the latest version
Replace small items (screws, washers etc) where necessary
Effect any minor adjustments and repairs
Tighten any loose items
Replace cleaner roller (210/310/420/520/720)
Clean case and effect minor repairs if necessary
Full test with plain white cards .30mil (unless instructed otherwise)
Full test with magnetic stripe cards (if encoder fitted)
Self test and test from PC application

Javelin USB Interface Upgrade

While we've got the case off your printer for servicing, why not take the opportunity to let us fit the USB upgrade kit? With many new slim-line PCs no longer being fitted with a parallel port you can prevent any future incompatibility issues and benefit from quicker data download times! NB some of the very early J310s with a 25-way D-type parallel interface will also need a new power supply unit in order to fit the USB kit.

Please ensure printers are returned in their original packaging as we can not accept liability for equipment damaged in transit. You must cover the carriage cost to us and we will cover the return cost.

We have spare original boxes for J210s and J310s - please ask about our carton hire and collection service - it's a small price to pay for the peace-of-mind that your printer will travel safely!

For J210s, J310s and J420s we don't need the blue cleaning roller assembly returned, nor do we need the plastic input hopper - these nearly always get broken in transit when left inside or attached to the printer.

Servicing and Repair Prices

Product Code	Description	Price (Excl. VAT)
JAVINSP	Javelin card printer inspection	GBP 50.00
JAVCLEAN	Javelin clean and service	GBP 169.00 (includes GBP 50.00 inspection)
JAVCOLLECT	Have your Javelin collected (by Initial City Link) in a proper carton	GBP 49.00
USBUPGRADE	USB upgrade kit fitted during a service	GBP 75.00
SPRJ310PSU	J310 replacement power supply	GBP 139.00